Terms & Conditions

1. Prices, Payment and Dispatch Times

All prices can be listed and paid for in Euros, pounds Sterling, US dollars, Norwegian and Swedish Kroner, Canadian and Australian dollars. We accept payment by credit or debit card and PayPal, including PayPal Express. We accept all major credit cards.

The price of each item listed is fully inclusive, except for delivery charges, which are added at the end of the order process. We may accept payment by cheque or postal order providing you contact us first to request this payment method. If you are paying by cheque (including Paypal eCheques), we will wait until your cheque has cleared before dispatching your order.

All orders are usually dispatched within 1 to 3 business days of receipt of payment. It is our target to get orders dispatched within 1 to 2 days of receipt of payment, and most orders are dispatched within this time. We will make every reasonable effort to ensure that orders are dispatched a quickly as possible.

2. Delivery

Please see our Shipping Prices page.

4. Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button. When you place an order to purchase one or more products by clicking the "Confirm the Order" button, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase one or more products. Upon receipt of your order we will review all the details. Once we have checked all the details of your order, it will be packed and dispatched. After you order has been dispatched, we will send an "Order Update" email to notify you that your order has been dispatched. For safety reasons not all of your order's data may be accessible by logging into your account via the Internet. We keep this data in confidence according to our privacy policy.

If an item is out of stock we may either contact you by email to offer a suitable alternative item, or issue a refund for the out of stock item.

In certain very rare and exceptional circumstances it may be necessary for us to take action to prevent fraud or other unwelcome activity. In these circumstance we reserve the right to reject orders and issue a full refund for any payments received.

5. Cancellation

Our aim is for 100% satisfaction with all purchases. If you're not entirely satisfied with any item you've received, please contact us within 7 full working days of receiving the item, and we will provide a refund or replacement. Where customers are requesting a replacement, the choice of whether to provide a replacement or to provide a refund will be ours. If you do wish to cancel your order within 7 full working days of receiving it, you must first notify us in writing of your intention to cancel and return all goods in order to receive your refund or replacement. The cost of returning the items will be paid for by the customer, and all items should be sent back by a recorded (signed for) delivery service, such as Recorded Delivery. If customers wish to receive replacement items, we will make an additional charge to cover the cost of sending the replacement

6. Customer Service

Any complaints regarding the goods or services supplied should be made by clicking on the "Customer Services" link below:
Customer Services

7. Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.