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Terms & Conditions
1. Prices, Payment and Dispatch Times
All prices can be listed and paid for in Euros, pounds Sterling, US dollars, Norwegian and Swedish Kroner, Canadian and Australian dollars. We accept payment by credit or debit card and PayPal, including PayPal Express. We accept all major credit cards.
All orders are usually dispatched within 1 to 3 business days of receipt of payment. It is our target to get orders dispatched within 1 to 2 days of receipt of payment, and most orders are dispatched within this time. We will make every reasonable effort to ensure that orders are dispatched a quickly as possible.
Please see our Shipping Prices page.
If an item is out of stock we may either contact you by email to offer a suitable alternative item, or issue a refund for the out of stock item.
In certain very rare and exceptional circumstances it may be necessary for us to take action to prevent fraud or other unwelcome activity. In these circumstance we reserve the right to reject orders and issue a full refund for any payments received.
Our aim is for 100% satisfaction with all purchases. If you're not entirely satisfied with any item you've received, please contact us within 7 full working days of receiving the item, and we will provide a refund or replacement. Where customers are requesting a replacement, the choice of whether to provide a replacement or to provide a refund will be ours. If you do wish to cancel your order within 7 full working days of receiving it, you must first notify us in writing of your intention to cancel and return all goods in order to receive your refund or replacement. The cost of returning the items will be paid for by the customer, and all items should be sent back by a recorded (signed for) delivery service, such as Recorded Delivery. If customers wish to receive replacement items, we will make an additional charge to cover the cost of sending the replacement
6. Customer Service
Any complaints regarding the goods or services supplied should be made by clicking on the "Customer Services" link below:
7. Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.